In the fast-paced world of home improvement, few businesses manage to thrive for decades while staying true to their roots. Steve and Michelle Thackerson, owners of Budget Blinds in Vestavia Hills, have been faithfully serving their customers for over 30 years.
Steve’s story in the industry began long before Budget Blinds came into the picture. “I started working for a paint store here in Vestavia right after high school in the ’80s,” Steve recalls. “One day I got to work, and our blind installer had quit. They gave me his tools and sent me out on my own.” The rest is history.
Soon after Steve and Michelle got married, Steve decided to go into business for himself and became one of the first-ever Budget Blinds franchisees. After about a year, his office manager left due to health issues, prompting Michelle to help run the business. Steve and Michelle discovered that their skill sets complement each other well, and their business began to take off. Today, their store consistently ranks among the top franchises out of 1,000-plus Budget Blinds locations nationwide.
At the heart of the Thackersons’ business philosophy is an unwavering commitment to customer service. “We wouldn’t sell anything to you that we wouldn’t put into our own homes,” Steve explains. Their family-oriented approach extends beyond their household to their employees, many of whom have been with them for well over a decade. “The least amount of time somebody’s been with me is 12 years,” Steve says, reflecting on the sense of family that permeates the business.
Budget Blinds is also a leader in innovation. Over the years, there have been changes in the window coverings industry, from the materials used to the growing role of technology. The government’s ban on cords for safety standards is one example of the evolving landscape. “Motorization is becoming more popular due to the permanent ban on cords,” Steve shares, highlighting how they’ve embraced these innovations. These types of products are especially popular in homes with tall windows where cordless window treatments are impractical.
Shutters remain one of the Thackersons’ top-selling products, along with woven woods. These timeless, stylish choices resonate with customers who seek both function and aesthetics in their window coverings.
What truly sets Budget Blinds apart is the seamless experience Steve and Michelle carefully cultivate for their customers. “We take care of all the scheduling — from our salespeople coming out to measure to having the blinds installed by our team,” Steve explains. This hands-on approach ensures that every customer feels looked after from start to finish, an experience that large chain stores simply can’t replicate.
This personalized service, combined with superior products, helps the Thackersons stand out in the industry. “Our prices are competitive, and we offer a one-time replacement on all products for five years,” Steve says. “That’s just an unheard-of warranty in any industry.” Steve says they often get phone calls from customers whose dog has chewed a blind or whose kids have broken one by throwing a ball. He and his team promptly replace the damaged products, reinforcing their commitment to customer care.
For Steve and Michelle Thackerson, Budget Blinds isn’t just a business — it’s a reflection of who they are. A family that works together, cares deeply about their community, and strives to provide the best service possible. It’s no wonder their customers keep coming back, decade after decade.
To learn more, visit the showroom at 2130 Columbiana Road anytime Monday through Friday from 7:30 a.m. to 5 p.m., call 205-824-3300 or go online to budgetblinds.com/birmingham.
